Website accessibility for hotels and accommodation
Since 28 June 2025 digital accessibility is a legal requirement for hotels and accommodation too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Online bookings with payment are e-commerce services covered by the European Accessibility Act. For hotels there is a double incentive: accessible tourism is a steadily growing segment, and anyone who cannot book on your site books through a portal (paying commissions instead of you).
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Mouse-only booking calendars
Date pickers that neither open nor navigate by keyboard: the booking stalls at the first step.
Non-compliant third-party booking engine
The embedded booking widget often fails WCAG — but to the customer, you are the one responsible for the service.
Room galleries without descriptions
Photos are the only way to assess the property: without alt text a blind guest gets no information at all.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
Check now, it's free
Analyse your site for free and find out if a booking can be completed by everyone: 30 seconds.
Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to hotels and accommodation?
- Online bookings with payment are e-commerce services covered by the European Accessibility Act. For hotels there is a double incentive: accessible tourism is a steadily growing segment, and anyone who cannot book on your site books through a portal (paying commissions instead of you).
- Which accessibility issues are typical for hotels and accommodation?
- The three we find most often: Mouse-only booking calendars; Non-compliant third-party booking engine; Room galleries without descriptions.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for hotels and accommodation