Website accessibility for transport and online ticketing
Since 28 June 2025 digital accessibility is a legal requirement for transport and online ticketing too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Passenger transport services (air, rail, road and waterway) are among the sectors named explicitly in the European Accessibility Act: websites, apps and e-ticketing must be accessible. Here compliance is not open to interpretation: it is the use case the directive was written for.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Ticket purchase with rigid time limits
Sessions that expire within minutes with no notice to assistive technologies and no way to extend.
Timetables and routes in unstructured tables
Timetable tables with no proper headers: to a screen reader they are meaningless strings of times.
Seat selection on a graphic map
Seat maps that are visual only, with no text or keyboard alternative for choosing a seat.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to transport and online ticketing?
- Passenger transport services (air, rail, road and waterway) are among the sectors named explicitly in the European Accessibility Act: websites, apps and e-ticketing must be accessible. Here compliance is not open to interpretation: it is the use case the directive was written for.
- Which accessibility issues are typical for transport and online ticketing?
- The three we find most often: Ticket purchase with rigid time limits; Timetables and routes in unstructured tables; Seat selection on a graphic map.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for transport and online ticketing