Website accessibility for fintech and payment services
Since 28 June 2025 digital accessibility is a legal requirement for fintech and payment services too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Payment services and terminals are expressly covered by the European Accessibility Act, and fintechs serving European consumers must provide interfaces that meet WCAG 2.1 AA. A payment flow that is not accessible means, beyond non-compliance, abandoned transactions every single day.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Onboarding and KYC impossible without a mouse
Document upload, verification selfies and e-signatures built with no support for keyboard or screen readers.
Charts and balances with no text alternative
Dashboards with purely visual spending charts: the financial information has no text equivalent.
Payment confirmations that are never announced
Transaction outcomes shown visually only, with no focus and no announcement: the user does not know whether they have paid.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to fintech and payment services?
- Payment services and terminals are expressly covered by the European Accessibility Act, and fintechs serving European consumers must provide interfaces that meet WCAG 2.1 AA. A payment flow that is not accessible means, beyond non-compliance, abandoned transactions every single day.
- Which accessibility issues are typical for fintech and payment services?
- The three we find most often: Onboarding and KYC impossible without a mouse; Charts and balances with no text alternative; Payment confirmations that are never announced.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for fintech and payment services