Website accessibility for travel agencies and tour operators
Since 28 June 2025 digital accessibility is a legal requirement for travel agencies and tour operators too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Travel services sold online to consumers — packages, bookings, tickets — fall within the e-commerce covered by the European Accessibility Act, and some passenger transport services are named expressly in the directive. Flight search engines and quote tools are among the most complex (and most fragile) flows on the web.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Search engines with inaccessible autocomplete
Destination and date fields with suggestions that are never announced or selectable by keyboard.
Limited-time offers with countdowns
Timers that rush you and expire with no accessible warning and no way to extend (a direct WCAG violation).
Itineraries and quotes as PDF only
Travel programmes laid out in untagged PDFs, invisible to assistive technologies.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
Check now, it's free
Run the free check on your site: find out in 30 seconds whether a trip can be searched and booked by keyboard.
Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to travel agencies and tour operators?
- Travel services sold online to consumers — packages, bookings, tickets — fall within the e-commerce covered by the European Accessibility Act, and some passenger transport services are named expressly in the directive. Flight search engines and quote tools are among the most complex (and most fragile) flows on the web.
- Which accessibility issues are typical for travel agencies and tour operators?
- The three we find most often: Search engines with inaccessible autocomplete; Limited-time offers with countdowns; Itineraries and quotes as PDF only.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for travel agencies and tour operators