Website accessibility for event and concert ticketing
Since 28 June 2025 digital accessibility is a legal requirement for event and concert ticketing too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Selling tickets online to consumers is e-commerce covered by the European Accessibility Act. The sector's paradox: the seats reserved for people with disabilities are often bought through flows less accessible than the rest of the site.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Graphic-only seat maps
Seat selection on interactive floor plans with no text or keyboard alternative.
Virtual queues and countdowns
Waits and timed sessions that expire with no accessible warning: assistive-technology users lose their place in line.
CAPTCHA with no alternative
Visual-only bot checks that block blind users at the very moment of purchase.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to event and concert ticketing?
- Selling tickets online to consumers is e-commerce covered by the European Accessibility Act. The sector's paradox: the seats reserved for people with disabilities are often bought through flows less accessible than the rest of the site.
- Which accessibility issues are typical for event and concert ticketing?
- The three we find most often: Graphic-only seat maps; Virtual queues and countdowns; CAPTCHA with no alternative.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for event and concert ticketing