Website accessibility for telecommunications operators
Since 28 June 2025 digital accessibility is a legal requirement for telecommunications operators too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Electronic communication services are one of the sectors named literally in the European Accessibility Act: operators' sites, apps and customer areas must be accessible. Plan configurators and online activation flows are the most exposed.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Visual-only plan configurators
Data and minute sliders, toggles and selectable cards with no accessible name and no keyboard support.
Hard-to-read tariff tables and terms
Costs, commitments and conditions in unstructured tables or in very low-contrast footnotes.
Inaccessible chat and virtual assistants
Support widgets that neither manage focus nor announce replies: the only support channel shuts out those who need it most.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Check your online plans' accessibility for free: WCAG score in 30 seconds.
Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to telecommunications operators?
- Electronic communication services are one of the sectors named literally in the European Accessibility Act: operators' sites, apps and customer areas must be accessible. Plan configurators and online activation flows are the most exposed.
- Which accessibility issues are typical for telecommunications operators?
- The three we find most often: Visual-only plan configurators; Hard-to-read tariff tables and terms; Inaccessible chat and virtual assistants.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for telecommunications operators