Website accessibility for car rental and mobility
Since 28 June 2025 digital accessibility is a legal requirement for car rental and mobility too. Check for free, in about a minute, whether your site meets the WCAG 2.1 AA criteria required by the European regulation.
Why it concerns you too
Booking a car, a scooter or a van online is a consumer service covered by the European Accessibility Act (and transport services are among the sectors named in the directive). Booking flows with insurance and extras are the points where rental sites exclude the most users.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Search and booking with inaccessible date pickers
Choosing dates and pick-up locations is impossible by keyboard or without labels.
Extras and insurance with custom checkboxes
Coverage and options presented as graphic toggles with no announced state: you risk paying without knowing (or being unable to choose).
Hard-to-read rates and excesses
Key terms in small, low-contrast text, or inside tooltips that will not open by keyboard.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Check your booking flow for free: accessibility score in 30 seconds.
Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to car rental and mobility?
- Booking a car, a scooter or a van online is a consumer service covered by the European Accessibility Act (and transport services are among the sectors named in the directive). Booking flows with insurance and extras are the points where rental sites exclude the most users.
- Which accessibility issues are typical for car rental and mobility?
- The three we find most often: Search and booking with inaccessible date pickers; Extras and insurance with custom checkboxes; Hard-to-read rates and excesses.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Want the regulatory picture for your sector? European Accessibility Act for car rental and mobility