European Accessibility Act for restaurants and food delivery
The European Accessibility Act (EU Directive 2019/882) has been fully applicable since 28 June 2025 and covers restaurants and food delivery as well. Here's what it means in practice and how to check your site right away.
Why it concerns you too
Ordering food online with payment is an e-commerce service covered by the European Accessibility Act. For restaurants and delivery platforms the digital menu is both the shop window and the till: if it is not accessible, the order simply never starts.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Menus published as images or PDFs
A photographed menu or an untagged PDF export is unreadable by screen readers (and often on a phone too).
Dish customisation with custom controls
Checkboxes and steppers for ingredients and extras built with no labels and no announced state.
Checkout with timed slots
Delivery times that expire during the order, with no accessible warning.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
Check now, it's free
Find out for free whether your online menu is readable by everyone: it takes 30 seconds.
Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to restaurants and food delivery?
- Ordering food online with payment is an e-commerce service covered by the European Accessibility Act. For restaurants and delivery platforms the digital menu is both the shop window and the till: if it is not accessible, the order simply never starts.
- Which accessibility issues are typical for restaurants and food delivery?
- The three we find most often: Menus published as images or PDFs; Dish customisation with custom controls; Checkout with timed slots.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Prefer to start from the technical check? Accessibility check for restaurants and food delivery