European Accessibility Act for energy, gas and water utilities
The European Accessibility Act (EU Directive 2019/882) has been fully applicable since 28 June 2025 and covers energy, gas and water utilities as well. Here's what it means in practice and how to check your site right away.
Why it concerns you too
Utilities offer contracts and customer areas online to consumers: services covered by the European Accessibility Act. Bills, transfers and plan changes are tasks every citizen — including people with disabilities — must be able to complete on their own.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Bills as unstructured PDFs
The document customers consult most is generated with no structure readable by assistive technologies.
Consumption charts with no text data
Customer areas with consumption trends shown as charts only, with no equivalent table or summary.
Multi-step processes with no accessible feedback
Transfers and switches in wizards where errors and confirmations are never announced.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to energy, gas and water utilities?
- Utilities offer contracts and customer areas online to consumers: services covered by the European Accessibility Act. Bills, transfers and plan changes are tasks every citizen — including people with disabilities — must be able to complete on their own.
- Which accessibility issues are typical for energy, gas and water utilities?
- The three we find most often: Bills as unstructured PDFs; Consumption charts with no text data; Multi-step processes with no accessible feedback.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Prefer to start from the technical check? Accessibility check for energy, gas and water utilities