European Accessibility Act for clinics and private healthcare
The European Accessibility Act (EU Directive 2019/882) has been fully applicable since 28 June 2025 and covers clinics and private healthcare as well. Here's what it means in practice and how to check your site right away.
Why it concerns you too
Booking and paying online for visits and services fall within the consumer services covered by the European Accessibility Act. In healthcare, an accessible site is part of access to care: the share of patients who are disabled or older is, by definition, higher than in any other sector.
The obligation comes from EU Directive 2019/882 (European Accessibility Act), fully applicable since 28 June 2025. Non-compliance risks administrative fines, consumer complaints and remediation orders. Only service microenterprises are exempt: fewer than 10 employees and less than €2 million turnover.
The issues we find most often in this sector
Online booking impossible by keyboard
Availability calendars and service choices built with no support for keyboard or screen readers.
Preparations and reports as inaccessible PDFs
Pre-exam instructions and clinical documents in untagged PDFs: essential health information out of reach.
Contact forms without labels or clear errors
Medical-history and contact fields with no labels, and errors flagged by colour alone.
These are recurring examples found in scans of sites in this sector: your site may have others (or none at all). The only way to know is to check.
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Find out for free whether a patient can book on your site unaided: check in 30 seconds.
Analyse your site for freeFrequently asked questions
- Does the European Accessibility Act apply to clinics and private healthcare?
- Booking and paying online for visits and services fall within the consumer services covered by the European Accessibility Act. In healthcare, an accessible site is part of access to care: the share of patients who are disabled or older is, by definition, higher than in any other sector.
- Which accessibility issues are typical for clinics and private healthcare?
- The three we find most often: Online booking impossible by keyboard; Preparations and reports as inaccessible PDFs; Contact forms without labels or clear errors.
- How do I check whether my site is compliant?
- Start with the free EAA Sentinel scan: a real browser analyses up to 3 pages of your site and returns a 0-100 score with the most severe issues in about a minute. The full report (€49 one-time) extends the analysis to up to 50 pages, with every issue and fix instructions. Automated analysis detects 30-40% of WCAG issues — the machine-verifiable ones: full compliance also requires manual checks.
Prefer to start from the technical check? Accessibility check for clinics and private healthcare